Booking Policy

By booking with Simply Radiant you agree to the following terms and conditions:

 

BOOKING FEE

All Saturday appointments are subject to a pre-paid $50 booking fee.  This fee will be refunded if you are in compliance with the CANCELLATION POLICY or it will be credited towards your treatment as applicable.  This fee may be forfeited if you trigger any of the conditions under the NO SHOW policy.

Clients that have had previous weekday no shows may also be subject to a booking fee.

 

CONFIRMATION POLICY 

Simply Radiant will attempt to confirm your booking using the contact details that you have provided us between 24-48 hours before your scheduled appointment time.  You will also be sent automatic reminders which you can use to confirm your attendance at your scheduled appointment time.  If we haven’t heard from you or are unable to confirm your appointment as scheduled then your time slot may be given to another client.  Even without a confirmation, you are still subject to the CANCELLATION and NO SHOW policy.

 

CANCELLATION POLICY

You are required to cancel or reschedule at least 24 hours in advance of your scheduled appointment time or you may be subject to the NO SHOW service fee.

 

NO SHOW POLICY

At Simply Radiant’s discretion, cancelling less than 24 hours may be considered a “NO SHOW”.

At Simply Radiant’s discretion, failure to arrive within 15 minutes of your scheduled appointment time may deem you a “NO SHOW”.

We understand that Life Happens – please call us if  something unforeseen occurs and you are unable to make your appointment time.

The NO SHOW service fee is $50.